Fast delivery to Europe || Shipped from Luxembourg warehouse
What is Creativeacadem?
Creativeacadem is an independent, direct-to-consumer brand operated by Creative Academy Shop S.à rl, a legally registered company in Luxembourg.
We exclusively manage and provide our own line of blanket products through our online store, serving customers across Europe. Our goal is to offer a transparent shopping experience with detailed product information, internal quality control, convenient ordering procedures, and dedicated customer support.
Where is Creativeacadem located?
Creativeacadem is operated by:
Company Name: Creative Academy Shop S.à rl
Brand Name: Creativeacadem
Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg
Warehouse Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg
Website: www.creativeacadem.com
Email: [email protected]
Phone: +352 621355334
How can I place an order?
To place an order, select your preferred product, add it to your shopping cart, complete the secure checkout process, and provide the required delivery and contact information.
After your order has been submitted successfully, you will receive an order confirmation email containing your purchase details.
What payment methods do you accept?
Creativeacadem accepts several secure and commonly used payment methods for customer convenience.
Available payment methods include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Electronic wallets and other available payment options displayed during checkout
All transactions are securely processed, and payment must be completed before an order can be prepared for fulfillment.
When will my order be processed?
All orders are handled by our internal fulfillment team and are usually processed within:
1 to 3 calendar days
After secure payment confirmation and order review, we will prepare your order for shipment. Once your order has been dispatched from our facility, shipment information will be sent to the email address provided during checkout.
How long does delivery take?
Creativeacadem serves customers throughout Europe and cooperates with established delivery providers, including DHL, FedEx, and UPS Priority services.
The standard delivery timeframe is:
5 to 8 calendar days after dispatch
Customs & Duties: All European shipments are processed under a Delivered Duty Paid (DDP) framework. This means all applicable import taxes and duties are included at checkout, ensuring you face no unexpected secondary charges upon delivery.
Delivery times may occasionally vary depending on destination, carrier arrangements, public holidays, or other transportation circumstances.
Can I track my order?
Yes.
After your order has been strictly quality-checked and shipped, tracking information will be sent automatically to the email address provided during checkout.
Customers will receive updates at important delivery stages, including:
- Shipment dispatch
- Arrival at logistics facilities
- Local delivery progress
This allows customers to easily follow the movement of their order throughout the entire transit process.
What happens if my order takes longer than expected?
If your order exceeds the standard delivery timeframe, please contact our customer service team.
Creativeacadem will proactively communicate with the relevant carrier to investigate the delivery situation. After reviewing the available tracking data and shipment circumstances, we will determine an appropriate solution, which may include a prompt refund or a replacement arrangement where applicable.
Please contact us at:
Email: [email protected]
Can I cancel my order?
If you wish to cancel an order, please contact Creativeacadem as soon as possible after placing the order.
Cancellation requests will be reviewed based on the current processing status of the order. Once an order has been finalized and dispatched by our warehouse, cancellation may no longer be available, and customers may need to utilize the applicable return process upon receipt.
Do I have the right to return my order?
Yes.
Customers located within the European Union have the statutory right to withdraw from a purchase within 14 calendar days after receiving the physical goods, in accordance with applicable European consumer protection regulations.
To exercise the Right of Withdrawal, customers should contact Creativeacadem by email and provide relevant order information.
Return Shipping Note: Please be aware that for standard withdrawals involving non-defective items, the customer is solely responsible for covering the direct shipping costs associated with returning the goods to our designated facility.
Email: [email protected]
What should I do if my product arrives damaged or has a defect?
If your order arrives damaged or the product has a verified manufacturing defect, please contact Creativeacadem immediately after receiving the item.
Customers should provide:
- Order information
- A clear description of the issue
- Clear photographs showing the condition of the product and packaging
After reviewing the evidence provided, Creativeacadem will arrange an appropriate resolution, which will include a refund or direct replacement. For certain confirmed damaged product cases, customers may not be required to return the affected item if the digital evidence is sufficient for our review.
How are refunds processed?
Approved refunds will be securely issued directly back to the original payment method used for the purchase.
Refund processing typically takes 3 to 5 calendar days, though the exact time required for the funds to appear may vary depending on the payment service provider and the customer’s financial institution. Customers will receive an automated confirmation email once the refund has been successfully executed.
How can I contact Creativeacadem customer service?
If you have questions about our exclusive products, orders, delivery, or other enquiries, please contact our dedicated customer service team.
Brand: Creativeacadem (Operated by Creative Academy Shop S.à rl)
Website: www.creativeacadem.com
Email: [email protected]
Phone: +352 621355334
Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg
Our team will carefully review customer enquiries and respond as soon as possible.
How long does customer support take to reply?
Customers may contact Creativeacadem by email at any time.
If an immediate response is not available, please leave your message with your full order details and enquiry information. Our customer service team will review your request and provide a detailed reply within 1 calendar day.
Where can I find more information about Creativeacadem policies?
Additional comprehensive information regarding our direct-to-consumer services, secure privacy practices, purchase conditions, shipping arrangements, and return procedures can be found on the dedicated legal and policy pages available in the footer of our website.