Thank you for shopping with Creativeacadem.

This Shipping Policy explains the order processing, internal shipment arrangements, delivery timeframes, and tracking procedures for purchases made through the Creativeacadem direct-to-consumer online store.

Creativeacadem is an independent brand exclusively operated by:

Company Name: Creative Academy Shop S.à rl

Brand Name: Creativeacadem

Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Shipping / Warehouse Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334

Order Processing Time

All orders placed through Creativeacadem are managed directly by our internal fulfillment team and are generally processed within:

1 to 3 calendar days

Order processing involves secure payment verification, internal product quality inspection, careful packaging, and shipment arrangement. Once your order has been successfully prepared and dispatched from our facility, you will receive shipment confirmation information sent to the email address provided during checkout.

Shipping Destinations & Dispatch Locations

Creativeacadem proudly provides direct-to-consumer delivery services to customers throughout Europe.

To ensure consistent quality and fulfillment control, all shipments are strictly arranged and dispatched directly from our designated fulfillment center located at:

52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Delivery availability may vary slightly depending on the specific destination area and carrier service coverage.

Delivery Partners

To ensure reliable and secure transportation of our products, Creativeacadem cooperates exclusively with established and trusted delivery providers, including:

  • DHL
  • FedEx
  • UPS Priority services

The specific carrier selected for your order will depend on the final destination, shipment dimensions, and the most efficient available delivery route.

Delivery Timeframe & DDP Framework

The standard delivery timeframe for European destinations is:

5 to 8 calendar days after dispatch

Delivered Duty Paid (DDP): To guarantee a seamless and transparent shopping experience, all of our European shipments are sent under a Delivered Duty Paid framework. This means that all applicable import taxes, duties, and customs clearing fees are fully covered and included at checkout. You will not be subjected to any secondary charges or unexpected customs fees upon delivery.

The delivery period officially begins after the order has been processed and handed over to the carrier. Actual delivery times may occasionally vary depending on destination zones, carrier operations, public holidays, or extreme weather conditions affecting transportation.

Shipment Tracking Updates

Transparency is a priority. After an order has been shipped, Creativeacadem’s system will automatically send tracking information to the email address provided during checkout.

Customers will receive proactive shipment updates at important transit stages, including:

  • Order dispatch confirmation
  • Arrival at regional logistics facilities
  • Local delivery progress (Out for delivery)

Customers are encouraged to check their email regularly for these shipment-related updates to monitor their package’s journey.

Delayed Shipments

If an order exceeds the standard delivery timeframe, customers are highly encouraged to contact the Creativeacadem customer service team for immediate assistance.

Creativeacadem will proactively communicate with the relevant carrier to thoroughly investigate the shipment status. After reviewing the official tracking data and the carrier’s feedback, Creativeacadem will determine an appropriate resolution, which will include a full refund or a prompt replacement arrangement where applicable to protect your purchase.

For assistance regarding delayed shipments, please contact us directly at:

Email: [email protected]

Delivery Information Accuracy

Customers are strictly responsible for providing complete and accurate delivery and contact information during the checkout process. If you realize that incorrect or incomplete information was provided, please contact Creativeacadem as soon as possible to request an address correction before the order is dispatched.

Receipt of Orders

Customers should inspect the condition of their order immediately upon physical receipt. If any issue is identified with the delivered product (e.g., verified damage during transit), customers should contact Creativeacadem customer service promptly and provide the relevant order details and clear photographic evidence for our team to review and resolve the issue.

Contact Information

For any questions regarding our shipping procedures, specific delivery updates, or further order assistance, please contact our support team:

Brand: Creativeacadem (Operated by Creative Academy Shop S.à rl)

Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334