Terms of Service

Welcome to Creativeacadem.

These Terms of Service govern your use of the Creativeacadem website and the purchase of products offered through our direct-to-consumer online store. By accessing our website or placing an order, you legally agree to these terms and conditions.

Creativeacadem is an independent brand exclusively operated by:

Company Name: Creative Academy Shop S.à rl

Brand Name: Creativeacadem

Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Warehouse Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334

General Information

Creativeacadem provides exclusively managed blanket products through its online store, operated directly by Creative Academy Shop S.à rl.

These Terms of Service define the rights and responsibilities between Creativeacadem and customers when browsing our website, purchasing our internal brand products, and using related services. We provide transparent product information, pricing details, order conditions, and customer support information to ensure a highly secure and informed purchasing experience.

Product Information

As an independent direct-to-consumer brand, we make every reasonable effort to ensure that product descriptions, authentic images, specifications, and pricing information displayed on our website are clear and strictly accurate.

Due to differences between individual screens, lighting conditions, and display settings, colours or visual details may appear slightly different from the actual physical product. Customers are encouraged to review all product information carefully before placing an order.

Orders and Contract Formation

When you place an order through Creativeacadem, you agree to provide accurate, complete, and verifiable information required for securely processing your purchase.

After submitting an order, you will receive an order confirmation email containing relevant purchase details. A binding purchase agreement is formed only when Creativeacadem confirms acceptance of the order and payment passes our internal anti-fraud security checks.

Creativeacadem reserves the right to review, hold, or decline an order where necessary, including cases involving unverified payment information, pricing errors, or risk factors affecting normal order processing.

Order Processing

All orders are exclusively managed and prepared by our internal fulfillment team. Orders are generally processed within:

1 to 3 calendar days

Order preparation begins immediately after payment confirmation and successful security verification. Once an order has been strictly quality-checked and dispatched, customers will receive shipment tracking information through the email address provided during checkout.

Shipping and Delivery

Creativeacadem serves customers throughout Europe and cooperates with established delivery providers, including DHL, FedEx, and UPS Priority services.

The standard delivery timeframe is:

5 to 8 calendar days after dispatch

Delivered Duty Paid (DDP): To provide a seamless consumer experience, all physical goods distributed to European jurisdictions are shipped under a Delivered Duty Paid framework. This means all applicable import taxes and duties are fully inclusive at checkout, ensuring no secondary or unexpected customs charges for the consumer upon delivery.

Delivery time may occasionally vary depending on destination, carrier handling procedures, public holidays, or extreme weather conditions. Customers will receive tracking updates by email at important transit stages. If an order exceeds the standard delivery timeframe, Creativeacadem will proactively contact the carrier to investigate and provide an appropriate resolution.

Delivery Risk and Ownership Transfer

In strict accordance with applicable European consumer protection rules, the risk of loss or damage to purchased goods remains with Creativeacadem until the customer, or a designated third party, physically receives the goods. Ownership of the purchased products formally transfers to the customer once the physical delivery has been successfully completed.

Right of Withdrawal & Returns

Customers located within the European Union have the statutory right to withdraw from a purchase within 14 calendar days after receiving the physical goods, in accordance with applicable consumer protection legislation.

To exercise the right of withdrawal, customers must contact Creativeacadem by email within the applicable timeframe and provide relevant order details:

Email: [email protected]

Return Shipping Liability: Please note that for standard withdrawals and the return of non-defective items, the customer is solely responsible for covering the direct shipping costs of returning the items to our designated facility. Returned products must be sent back in their original condition according to the exact return instructions provided by our support team.

Damaged or Defective Products

If a customer receives a product that is damaged or contains a verified manufacturing defect, they must contact Creativeacadem customer service immediately after receiving the order.

Customers will be requested to provide supporting information, including clear photographs showing the defect or damage. After reviewing the submitted evidence, Creativeacadem will promptly assess the situation and provide a resolution, which will include a full refund or a direct replacement. For certain confirmed defect cases, customers may not be required to return the affected product if the digital evidence is sufficient.

Refunds

All approved refunds will be processed strictly back to the original payment method used for the initial purchase to comply with financial security regulations. Refund processing times typically take 3 to 5 calendar days, depending on the payment service provider and the customer’s financial institution. Customers will receive an automated confirmation email once a refund has been successfully executed on our end.

Customer Responsibilities

Customers are strictly responsible for:

Providing entirely accurate delivery, billing, and contact information during checkout.
Reviewing all order details before authorizing the payment.
Using purchased products appropriately according to their safe and intended purpose.
Contacting Creativeacadem promptly regarding any order-related inquiries or delivery discrepancies.
Website Use

Customers agree to use the Creativeacadem website solely for lawful commercial purposes. Customers must not misuse website content, interfere with our secure hosting operations, or engage in any fraudulent activities that may negatively affect the normal operation or security of the platform.

Changes to These Terms

Creativeacadem may update these Terms of Service when necessary to reflect changes in direct-to-consumer business operations, services, or applicable legal and payment compliance requirements. Updated terms will be published on this exact page with the revised effective date clearly indicated.

Applicable Law

These Terms of Service are governed by the applicable laws of Luxembourg and relevant European Union regulations. Any matters or disputes relating to these terms shall be handled in strict accordance with applicable legal procedures and regional jurisdictions.

Contact Information

For legally binding questions regarding these Terms of Service, your orders, or consumer assistance, please contact us directly:

Brand: Creativeacadem

Company Name: Creative Academy Shop S.à r.l.

Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334