Thank you for shopping with Creativeacadem.

This Refund Policy explains the transparent conditions and internal procedures for cancellations, returns, refunds, and product-related requests for purchases made through the Creativeacadem direct-to-consumer online store.

Creativeacadem is an independent brand exclusively operated by:

Company Name: Creative Academy Shop S.à rl

Brand Name: Creativeacadem

Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Return Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334

Secure Payment Methods

Creativeacadem accepts highly secure and commonly used payment methods for customer purchases, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Electronic wallets and other payment options available during checkout

To strictly comply with anti-fraud and financial security regulations, all approved refunds will be securely issued only back to the original payment method used for the initial order.

Order Processing and Shipping Information

All orders placed through Creativeacadem are managed directly by our internal fulfillment team and are generally processed within:

1 to 3 calendar days

After internal order processing and quality control are completed, shipments are arranged through established delivery providers (including DHL, FedEx, and UPS Priority services) under a strict Delivered Duty Paid (DDP) framework, meaning all import taxes are inclusive at checkout.

The standard European delivery timeframe is:

5 to 8 calendar days after dispatch

Tracking updates are sent automatically to the email address provided during checkout at important shipment stages. If an order exceeds the standard delivery timeframe, customers may contact Creativeacadem customer service. We will immediately investigate the shipment status with the relevant carrier and determine an appropriate solution, which may include a prompt refund or a replacement arrangement where applicable.

Right of Withdrawal

Customers located within the European Union have the statutory right to withdraw from a purchase within:

14 calendar days after receiving the physical goods

in accordance with applicable European consumer protection regulations.

Customers who wish to exercise the Right of Withdrawal must contact Creativeacadem by email within the applicable period and provide the relevant order information:

Email: [email protected]

After receiving the withdrawal request, our customer service team will provide the necessary and exact return instructions.

Return Conditions & Shipping Costs Liability

For approved returns, customers must send the product back to our designated facility:

Return Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Crucial Note on Return Shipping Costs: Please be explicitly aware that for standard Right of Withdrawal returns and the return of any non-defective items, the customer is solely responsible for covering all direct international or local return shipping costs.

Returned products must be in their original condition and handled in accordance with applicable consumer protection requirements. Customers must include relevant order details within the return package to help us process the inspection efficiently.

Damaged or Defective Products

We take our product quality seriously. If a customer receives a product that is damaged during transit or possesses a verified manufacturing defect, please contact Creativeacadem customer service immediately after receiving the order.

Customers must provide:

  • Order information
  • A clear description of the defect or damage
  • Clear photographs showing the exact condition of the product and its packaging

After reviewing the submitted digital evidence, Creativeacadem will assess the request and provide a resolution, which will include:

  • A full refund processing, or
  • A direct replacement arrangement

For certain confirmed damaged or defective cases, customers may not be required to return the affected product if the digital photographs and order information are sufficient for our internal review.

Refund Processing Timeframes

Once a returned item is received, inspected, and a refund request has been officially approved (or approved via digital evidence), the refund will be executed on our end within 3 to 5 calendar days.

The refunded funds will be transferred exclusively to the original payment method used during the purchase (Visa, Mastercard, American Express, Apple Pay, Google Pay, Electronic wallets). The actual time required for the refunded funds to appear on your bank statement may vary depending on the specific payment method and the processing times of the customer’s financial institution. Customers will receive an automated email confirmation once the refund has been successfully processed by our system.

Non-Delivery and Shipment Issues

If an order does not arrive within the standard delivery timeframe, customers should contact Creativeacadem customer service. We will review the shipment information and coordinate directly with the carrier regarding the delivery status. Based on the official investigation results and the circumstances of the lost shipment, Creativeacadem will provide an appropriate resolution, prioritizing a full refund or a replacement to ensure the customer is not at a loss.

Contact Information

For any legal or service questions regarding refunds, returns, cancellations, or product-related requests, please contact our support team:

Brand: Creativeacadem (Operated by Creative Academy Shop S.à rl)

Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334