Creativeacadem is committed to providing our customers with a highly secure, clear, and reliable payment experience when purchasing products through our direct-to-consumer online store.

This Payment Security Policy explains how transactions are securely processed, what verified payment methods are available, and how your payment-related data is strictly protected.

Creativeacadem is an independent brand operated by:

Company Name: Creative Academy Shop S.à rl

Brand Name: Creativeacadem

Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334

Payment Processing & Billing Descriptor

All payments made through Creativeacadem are processed exclusively by Stripe, a globally certified and highly secure third-party payment processing gateway.

Stripe handles all payment transactions and supports comprehensive anti-fraud services on our behalf. The registration information for Creativeacadem’s Stripe account matches the corporate and operational details provided on this website exactly.

To help you easily identify your transaction, the billing descriptor displayed on your bank or credit card payment records will clearly show:

Creative Academy Shop S.à rl

Available Payment Methods

For your convenience and security, Creativeacadem accepts the following fully verified payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Electronic wallets and other secure payment options displayed during checkout

Customers can complete their payment directly and securely during checkout without needing to create or log in to a third-party Stripe account.

Payment Processing and Order Handling

After successful payment confirmation and internal anti-fraud verification, Creativeacadem’s internal fulfillment team will immediately begin processing your order.

All orders are prepared and shipped directly from our inventory under a Delivered Duty Paid (DDP) framework, meaning all European import taxes are fully covered at checkout. Orders will be processed according to the strict calendar-day timeframes published in our official Shipping Policy. Customers will receive all order-related notifications and tracking details through the email address provided during checkout.

Payment Monitoring & Anti-Fraud Measures

To protect our customers and prevent unauthorized transactions, Creativeacadem and Stripe actively utilize advanced payment security assessments, including 3D Secure (3DS) authentication for credit card transactions.

Our systems monitor transaction activity to identify unusual payment patterns and prevent potential fraud. All payment processing activities are handled in strict accordance with European financial regulations and applicable payment service requirements.

Customer Data Protection

Creativeacadem strictly respects customer privacy and handles personal information in full compliance with the General Data Protection Regulation (GDPR) and applicable Luxembourg data protection laws.

Detailed information regarding personal data processing is available in our Privacy Policy. Our website utilizes a dedicated Cookie banner to manage your tracking preferences. Non-essential cookies will only be deployed after customers actively select the “Accept” button.

Payment Information Handling & PCI-DSS Compliance

Creativeacadem operates in full compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements. All checkout data is transmitted through highly secure SSL (Secure Socket Layer) encryption.

We do not directly collect, process, or store complete payment card details on our internal servers. All sensitive payment-related information is tokenized and securely handled exclusively through Stripe’s encrypted environment during the transaction process. We will never ask you to provide sensitive payment information outside of our secure checkout gateway.

Payment Confirmation & Support

Immediately after completing a payment, customers will receive an automated order and payment confirmation email sent to the address provided during checkout.

If customers have any questions regarding their payment status, order confirmation, or need assistance with billing-related matters, they are encouraged to contact our support team. Our dedicated customer service team will review all financial enquiries and respond with a detailed resolution within:

1 calendar day

Contact Information

For any questions regarding secure payment processing, billing descriptors, or payment-related enquiries, please contact us directly:

Brand: Creativeacadem (Operated by Creative Academy Shop S.à rl)

Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334