Creativeacadem, operated by Creative Academy Shop S.à rl, respects the privacy of our customers and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place a direct-to-consumer order, contact us, or use our services.

Data Controller

The data controller responsible for processing personal information collected through this website is:

Company Name: Creative Academy Shop S.à rl

Brand Name: Creativeacadem

Registered Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Warehouse Address:
52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334

Creative Academy Shop S.à rl determines the purposes and methods of processing personal information securely collected through Creativeacadem.

Information We Collect

When you visit our website or place an order from our internal inventory, we may collect the following categories of personal information:

Account and Contact Information: Full name, Email address, Telephone number, Billing and delivery addresses.

Order Information: Products purchased, Order details, Transaction records, and Communication related to your order.

Website Usage Information: Browser information, Device information, Website interaction data, Cookies, and similar technologies data.

We strictly collect only the information that is relevant for providing our services, fulfilling your order, and managing customer requests.

How We Use Personal Information

Personal information may be used for the following legitimate business purposes:

Processing and internally managing customer orders.

Communicating with customers regarding purchases, shipping updates, and enquiries.

Screening orders for potential risk or payment fraud to protect both the consumer and the brand.

Providing dedicated customer support.

Maintaining accurate transaction records.

Improving website functionality and the overall customer experience.

Meeting applicable legal, tax, and regulatory obligations.

We process personal information only for legitimate business purposes and in strict accordance with applicable European data protection laws.

Payment Processing & Security

All payments on Creativeacadem are processed securely through Stripe, a certified third-party payment processing gateway.

When customers complete a purchase, certain payment-related information is processed by Stripe to complete transactions, actively prevent unauthorized payment activity or fraud, and support highly secure payment processing services.

Creativeacadem operates in full compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements. We do not directly store, process, or transmit complete payment card details on our servers. Payment information is securely encrypted and handled according to Stripe’s own strict privacy practices. For more information about how Stripe processes personal information, customers may review Stripe’s privacy policy available on their official website.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), Creative Academy Shop S.à rl processes personal information based on the following legal grounds:

Performance of a contract: When processing orders and delivering requested services.

Compliance with legal obligations: Including accounting, taxation, and transaction record requirements.

Legitimate interests: Related to operating, securing, and improving our business services.

Consent: Where explicitly required, such as for certain communication preferences.

Data Retention Period

Creative Academy Shop S.à rl retains personal information only for the period necessary to fulfil the purposes described in this Privacy Policy.

Customer order information, transaction records, and related business documentation are generally retained for the period required under applicable Luxembourg legal obligations, including accounting and commercial record-keeping requirements. When personal information is no longer required for legal, business, or service purposes, it will be permanently deleted or anonymised safely.

Sharing of Personal Information

We maintain strict confidentiality regarding your data. We may share personal information only when absolutely necessary for operating our direct-to-consumer services, including:

Secure payment processing gateways (e.g., Stripe) for fraud prevention and transaction completion.

Trusted shipping carriers and logistics partners strictly for the physical delivery of your order.

Essential website hosting and technical service providers.

Professional service providers assisting with legal or administrative compliance.

All processing activities are carried out under strict data processing agreements in accordance with applicable data protection regulations. We never sell, rent, or trade customers’ personal information to any third parties.

Cookies

Creativeacadem uses cookies and similar technologies to improve website functionality, remember customer preferences, analyse website traffic securely, and support online shopping functions. Cookies may be provided by essential website services and selected third-party service providers, including secure payment-related services. Customers may easily manage or disable cookie preferences through their browser settings at any time.

Your Data Protection Rights

Under applicable European data protection laws, customers hold specific rights regarding their personal information, including:

The right to request access to personal information.

The right to request the correction of inaccurate information.

The right to request deletion where applicable.

The right to request the restriction of processing.

The right to object to certain processing activities.

The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact our data management team using the contact information provided below.

Data Security Management

Creative Academy Shop S.à rl applies stringent organisational and technical security measures when handling customer information. We regularly review our data management and encryption practices to prevent unauthorized access. Access to personal information is strictly limited to authorized personnel only when required for legitimate fulfillment or support purposes.

International Data Processing

Some trusted service providers involved in website operations or secure payment processing may process information in locations outside Luxembourg or the European Economic Area. Where applicable, strict legal safeguards (such as Standard Contractual Clauses) are applied in full compliance with European data protection requirements to ensure your data remains protected.

Changes to This Privacy Policy

Creative Academy Shop S.à rl may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or security practices. Any updates will be published on this page with the revised effective date clearly indicated.

Contact Information

If you have questions regarding this Privacy Policy, your rights, or how your personal information is securely handled, please contact:

Brand: Creativeacadem

Company Name: Creative Academy Shop S.à r.l.

Address: 52 Av. Pasteur, 2310 Limpertsberg Luxembourg, Luxembourg

Website: www.creativeacadem.com

Email: [email protected]

Phone: +352 621355334